How does the AI chatbot work?

GarbyX includes a 24/7 AI chatbot powered by advanced AI that handles customer inquiries automatically. It answers billing questions, service inquiries, and support requests. All conversations are logged to your CRM, and the AI reduces owner phone time by 70% or more.

Can I pass credit card fees to customers?

Yes. GarbyX supports 3.99% credit card fee pass-through, allowing you to offset processing costs while keeping prices competitive.

Does it work with our driver team?

Yes. GarbyX includes an iOS driver app with multi-driver support and live location tracking. Drivers see their routes, mark stops complete, and send real-time progress updates.

Does GarbyX integrate with QuickBooks?

Yes. GarbyX connects via QuickBooks OAuth for company sync. Invoicing sync is currently in development.

How does payment processing work?

GarbyX handles all payment processing for you. We accept credit cards and ACH payments. You can set up your payment account directly in the app - no technical setup required.

Is the customer portal included in all plans?

The full customer portal with self-service features is available on Scale and Enterprise plans. Pro includes basic invoice viewing.

Can customers change their service level?

Yes. Customers can upgrade, downgrade, or request service changes through the portal. You approve changes before they take effect.

Use Case

Customer Self-Service Portal

Let Customers Help Themselves

The Problem

Customers call for every little thing: check their balance, update payment info, see their schedule. Each call takes time you do not have.

The Solution

GarbyX customer portal gives customers 24/7 self-service access. They can view invoices, update payment methods, see schedules, and manage their account without calling you.

Key Benefits

Reduce customer service calls

Customers update their own info

24/7 access to account details

View invoices and payment history

Manage subscription preferences

How It Works

Enable Portal

Turn on the customer portal in your GarbyX settings.

Invite Customers

Send portal invitations to your customer list.

Self-Service

Customers log in to manage their own accounts.

Features Included

Account dashboardInvoice historyPayment managementSchedule viewingService changesContact support

Frequently Asked Questions

Ready to Customer Self-Service Portal?

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