billing Term
What is Dunning Management?
Definition
The process of communicating with customers about failed payments and overdue invoices to recover outstanding revenue.
Understanding Dunning Management
Dunning includes payment retry attempts, reminder emails, warning notices, and escalation procedures. Effective dunning recovers revenue while maintaining customer relationships.
Why It Matters for Waste Haulers
Failed payments represent lost revenue. Automated dunning recovers 30%+ of failed payments without manual intervention.
How GarbyX Handles Dunning Management
GarbyX automatically retries failed payments and sends dunning email sequences. Customers receive links to update payment methods easily.
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