technology Term
What is Customer Portal?
Definition
A secure online interface where customers can access their account information, view invoices, update payment methods, and manage services.
Understanding Customer Portal
Customer portals provide self-service capabilities, reducing support burden while improving customer experience. Customers can help themselves 24/7.
Why It Matters for Waste Haulers
Self-service reduces phone calls and improves customer satisfaction. Customers prefer managing accounts on their own time.
How GarbyX Handles Customer Portal
GarbyX Scale and Enterprise plans include a full customer portal for self-service account management.
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